ATLANTA — Travelers are stuck in long lines at airports across the country because of a nationwide system shutdown at U.S. Customs and Border Protection.
Airport officials confirmed to Channel 2 Action News that CBP was having issues with its computer system and was manually processing passengers Monday afternoon.
The system processing international passengers arriving at Hartsfield-Jackson International Airport went down just after 6 p.m. and was down for about an hour.
Travelers became very frustrated Monday afternoon as lines began to grow. Some travelers said it took them several hours to get through.
CBP officials said the Atlanta airport appeared to be hit the hardest because it was a peak time.
People tweeted photos and videos of the lines and people sitting on their suitcases as they waited.
Customs line at Atlanta airport snaking around multiple wings of building. Supposedly homeland security system down pic.twitter.com/EtSMhWHQgV
— Jordana Merran (@JordanaMerran) January 3, 2017
System is down in #atlanta. Flights grounded? No customs or immigration. They are saying is nationwide pic.twitter.com/rX4mMz2cZj
— Amelia Macchiavello (@amacchiavelloTV) January 2, 2017
@iah IAH Customs and Border Control ground to a halt due to computer issues. pic.twitter.com/s4ezzFAv1c
— The Grackel (@SamMaguireBoyle) January 2, 2017
Was just told wait is 1 hr+. Kiosk systems down and @CustomsBorder is understaffed. Really!? On such a big travel day? #notimpressed pic.twitter.com/Pzryo7JXP4
— Sari Heidenreich (@sariheid) January 2, 2017
Absolutely ridiculous immigration line at @Dulles_Airport. 😵 Been waiting >1 hr & expect to be here at least 1 more. cc: @customsborder pic.twitter.com/c2bHTbjnUS
— Sari Heidenreich (@sariheid) January 2, 2017
totally just down in @ATLairport pic.twitter.com/sOrVBdtOwc
— Anthony Martinez (@anthonymrt2000) January 2, 2017
In Atlanta, a few people complained that the air conditioning had also gone down.
Customs and immigration system down @iflymia, thousands of people stuck with no AC, no bathrooms, no water. pic.twitter.com/9CVh6jHd0g
— Rafa Nieves (@mlb_agent) January 2, 2017
@ATLairport get it together. It is 85 degrees in here as we wait for customs. #crapairport pic.twitter.com/wWWyh1y3j6
— Anthony Martinez (@anthonymrt2000) January 2, 2017
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