Delta turns away 120 passengers over mask policy, CEO says

ATLANTA — Since implementing its mandate that all passengers wear masks, Delta Air Lines has stopped 120 customers from boarding flights, the Atlanta Journal-Constitution reports.

Delta CEO Ed Bastian updated employees on the rule in a memo, saying, “We’re taking it (the mask policy) very seriously.”

In a message to customers on Thursday, Bastian reiterated the company’s commitment to safety. “When you travel, you can be confident in our steadfast commitment to getting you where you need to go safely,” he said in the statement.

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Delta began requiring passengers to wear a face mask while flying in May.

The company also announced that customers who believe they have an underlying condition that prevents them from wearing a mask will be required to complete a “Clearance-To-Fly” process before boarding.

The airline said those passengers will go through a virtual consultation “facilitated by a Delta agent with a third-party medical professional (that) could take up to an hour, so customers needing a rare exemption should plan to show up to the airport early.”

In his note to customers, Bastian said masks will be required on Delta flights through at least Dec. 31.

Surge in COVID-19 infections means long road back for Delta Air Lines Channel 2's Dave Huddleston reports

Cox Media Group