Some flights resume as ongoing Microsoft IT outages continue to impact CrowdStrike clients

ATLANTA — Several major airlines have issued ground stops for all flights as communications systems caused by computer outages persist.

Delta Air Lines and United Airlines say they’re resuming some flights, following the technology issues impacting a variety of airlines and other businesses.

However, not all of Delta’s flights are back in the air just yet.

While more delays and cancelations are expected Friday, Delta said they were issuing travel waivers for customers who have flights booked for Friday so they can handle their own travel changes. Price differences will also be waived for any rebookings that happen on or before July 24, in the same cabin as originally booked.

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Microsoft’s Azure status page shows new details about issues impacting online systems around the world, saying in part that Virtual Machines running the CrowdStrike Falcon agent were impacted by a bug during a recent system update, causing a restarting loop.

CrowdStrike CEO George Kurtz posted a statement online saying the company was aware of the issue and working to fix it, but that the problem was not from a security incident.

The Associated Press has reported the technical outages were also impacting some banks on Friday morning. The website DownDectector, which tracks user-reported internet outages, recorded growing outages in services at Visa, ADT security and Amazon, the AP reported.

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Previously issued ground stops for American Airlines flights was lifted at 4:47 a.m., according to the FAA, but has been reinstated as of 5:30 a.m. Ground stops for Allegiant Airlines ended before 6 a.m. while a Spirit Airlines ground stop ended at 5:30 a.m.

The ground stops follow similar issues at Frontier Airlines from overnight, which were attributed to an issue related to an outage of services from Microsoft.

Frontier Airlines issued the following statement overnight to ABC News saying:

“Frontier Airlines’ flight operations are currently being impacted by a major Microsoft technical outage. The airline has initiated a ground stop and is working with outside vendors to restore normal operations. We will share additional information as it becomes available.”

Later on Thursday, Frontier provided an update, saying “The ground stop has been lifted and our systems are gradually normalizing. We are in the process of resuming flight operations.”

CNN also reported that Frontier told customers it would be offering refunds to customers inconvenienced by the issue.

Channel 2 Action News has reached out to the other airlines for more information on the ground stops, as well as Microsoft for additional information about the technical systems issues and their impacts.

Updated Delta Air Lines statement:

“Delta has paused its global flight schedule this morning due to a vendor technology issue that is impacting several airlines and businesses around the world. We are working to resolve the issue as quickly as possible to resume operations.”

Updated United Airlines statement:

“A third-party software outage impacted computer systems worldwide, including at United. We are resuming some flights but expect schedule disruptions to continue throughout Friday. We have issued a waiver to make it easier for customers to change their travel plans via United.com or the United app.”

American Airlines statement:

“We’re aware of a technical issue with CrowdStrike that is impacting multiple carriers. American is working with CrowdStrike to resolve the issue as quickly as possible and apologize to our customers for the inconvenience,” American Airlines told Channel 2 Action News. “A ground stop is currently in place, impacting departing flights,” and they “are in contact with our planes currently in flight.”

Delta Air Lines statement:

“All Delta flights are paused as we work through a vendor technology issue. Any customers whose flights are impacted will be notified by Delta via the Fly Delta app and text message. Customers should use the Fly Delta app for updates. We apologize for the inconvenience as our teams work through this issue. Reports indicated that other airlines may also be impacted.”

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