‘Just needs to be fixed:’ Elevator at Cobb senior living community hasn’t worked in weeks

COBB COUNTY, Ga. — Several residents that live within a senior living community say they are frustrated with elevators on the property that have ongoing problems.

“It just needs to be fixed. We have seniors living here,” said Linda Horton, who is a resident.

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“What are paramedics going to do come and stand on the elevator with the gurney? Can’t get to us?” said Jacqueline Hough, who is also a resident.

Hough says she’s still recovering from falling down steps she had to use, due to ongoing problems with the elevators at The Heritage At Walton Reserve in Austell.

“The paramedics had to come and pick me up and the floor was cold oh my God,” said Hough.

Hough says she would have used the other elevator on the property, but it’s been out of order.

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The Property Manager says one elevator on the property was fixed, on Monday. It’s unclear when the other elevator will be fixed because the property manager is waiting on parts.

The Office of the Commissioner of Insurance and Safety Fire, released this statement about the elevators:

“The Office of the Commissioner of Insurance and Safety Fire, has been diligent in addressing the situation. In March 2023, an inspection failed one of two elevators in the Heritage facility, but the facility did not initiate the necessary follow-up for reinspection of the failed elevator. An attempted inspection on January 9th was thwarted due to their staff’s unavailability, leading to an additional failed inspection. Recent evaluations confirm that the initial concerns have not been rectified. Notably, the elevator that failed the March 2023 inspection has been in use without a valid operating permit. Our inspection today confirms the facility did not correct any of the noted problems from the March 2023 inspection. Further, the remaining elevator, with a valid operating permit, failed inspection today. That elevator permit has been revoked. We have issued fines and mandated an inspection within the next 7 days. Our commitment to enforcing safety regulations and ensuring resident , accessibility remains steadfast. We are actively working to resolve these issues and will provide updates as the situation evolves, said Ethan Stiles Director of Communications and Legislative Affairs, Office of the Commissioner of Insurance.

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