DEKALB COUNTY, Ga. — There were some parents in DeKalb County who say they had major issues accessing the system for their children’s virtual learning Monday.
Channel 2′s Audrey Washington talked to parents who said they simply couldn’t access the system at all.
[COUNTY-BY-COUNTY: Plans for returning to school this fall]
DeKalb County schools tweeted this morning they were experiencing issues with their “authentication proxy servers” and that their crews are working to fix it.
The district is experiencing issues with our authentication proxy servers. IT has isolated the issue and is currently implementing a solution. We will provide an update as soon as this issue is resolved. We apologize for any inconvenience.
— DeKalb Schools, GA (@DeKalbSchools) August 17, 2020
We’re in contact with the school district about the issues -- Stay with Channel 2 Action News for updates on this developing story
DeKalb wasn’t the only county having issues with its online learning.
Many parents in Cobb County contacted Channel 2 Action News saying they’re having issues accessing the district’s virtual tool.
The DeKalb County School District released the following statement Monday about the issues:
“DeKalb County School District encountered an unexpected technical issue this morning that caused some students and teachers to experience problems logging on to the virtual learning experience. Our technology team worked quickly to identify the root of the problem and take corrective action, and the issue was corrected at 10:07 a.m. We believe this discovery will help minimize potential future disruption.
“The District also aware of the difficulties with registration. The On Line Registration (OLR) team worked during the weekend to process applications of students for the first day of school. A problem with one of the address fields in the application was discovered late Sunday evening which affected a number of applications. We have a team correcting the addresses. The flagged applications will be moved to the local school queues for processing by registrars.
“We remain committed to providing the best digital learning environment as possible. We conducted ample diligence testing before the start of the school year, and we purposely built in two and a half days at the beginning of the school year to address any technical issues. Parents and students with questions about virtual learning should visit the Virtual Learning Support page on the DCSD website for resources and support.”
Cox Media Group
