DeKalb County says to call property management, plumbers, not 911 regarding home flooding

DEKALB COUNTY, Ga — DeKalb County is asking residents not to call the police about flooding issues in their homes.

Instead, the government recommends calling property management or a private plumber to turn off the water at affected homes.

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“We understand the stress involved with the sudden burst of water pipes. However, DeKalb public safety officers are unable to shut off water pipes that are not in the public right of way,” says Alesia Guest, director of DeKalb County E-911 Communications. “If you have a broken pipe, it is imperative that you shut off the water or call your property manager or plumber to shut it off immediately.”

The county says its public safety officers are receiving a high volume of emergency calls regarding burst water pipes caused by cold temperatures.

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Channel 2 Action News has received several images and videos from people dealing with flooded homes on Christmas Eve.

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