ATLANTA — A family says StubHub set out to make things right after Taylor Swift concert-goers realized their tickets weren’t real.
The parents of two ‘Swifties’ purchased their tickets last November on StubHub, paying over $1,000 for each one.
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Just minutes before the concert in downtown Atlanta, 15-year-old Courtlynn Bridgers and Ava Cate Aycock learned their tickets were no longer available.
They drove all the way from North Carolina.
The parents said they made a last-minute decision to pay StubHub $2,300 for another set of tickets so the girls wouldn’t be left out.
Channel 2 Action News reached out to StubHub and they responded Sunday afternoon. On Monday, the company connected with the family and made things right.
StubHub credited the parents back their money for the undelivered tickets totaling about $1,000, plus the cost of the last-minute tickets, totaling over $2,000.
“I think they really came through. We really credit you for that Veronica. As standard people we would have never gotten to the VP of PR,” said Andrea Bridgers, their mother.
The two Swifties were excited and happy they got to see Taylor Swift.
“Taylor did such an amazing job. She latterly couldn’t have done anything better,” said Courtlynn Bridgers.
”I was a little stressed and a little sad. But overall I was still glad everybody else was going to get to go,” said Ava Cate Aycock.
And they got an added bonus.
“I was super pleased with StubHub how they stood up and gave us our money back and they gave us a bonus,” said Bridgers.
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That bonus is a $500 voucher to purchase future tickets.
StubHub wants to remind customers to download their tickets from the seller as soon as they purchase them. This will allow more time to contact customer service if needed.
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