ATLANTA — A widespread IT outage isn’t just impacting the airlines. It’s also hitting several businesses and agencies across metro Atlanta.
The outage is related to issue that is blocking access to Microsoft apps and services after CrowdStrike, a global cybersecurity firm, pushed out an update.
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Here’s a list of what has been impacted so far. This list will be updated as Channel 2 Action News receives more information.
Hartsfield-Jackson Atlanta International Airport
On Sunday, a spokesperson issued the following statement:
“ATL is working with its airline partners as their systems return to normal. Although airport-operated systems were not impacted, we are providing support to passengers and employees throughout the facility. ATL has implemented its 24-hour concessions crisis plan, ensuring every concourse has concessions available 24/7. We’ve provided assistance and guidance to passengers spending the night in the airport, and we’re collaborating with our airlines to create space for luggage reunification areas. We suggest passengers follow their airline social media and messaging apps for updates, they monitor ATL.com for parking, security, and concessions options, and they seek out green-coated ATL guest services representatives for airport-related information. "
DeKalb County 911
DeKalb County confirmed it is experiencing issues with some of its computers and is working on fixes. A county news release on Friday said E911 department is still able to receive and dispatch calls.
Emory Healthcare
Emory says their hospitals and clinics are open. A spokesperson said:
“Procedures at Ambulatory Surgery Centers and hospitals are delayed until our systems are stabilized,” the hospital said in a statement. “Patients are encouraged to use MyChart to manage appointments.
“We apologize for the inconvenience to patients, families, and visitors.”
On Sunday a spokesperson sent the following statement:
“Emory Healthcare would like to thank patients, families, and visitors for their patience as we continue to repair devices impacted by the CrowdStrike outage. Our digital and clinical teams are working diligently around the clock to get systems operating at their full capacity. Emory Healthcare hospitals and clinics remain open per usual as we continue to provide safe, quality care to our patients despite the global digital outage. We expect to have full clinical capacity on Monday and deliver all scheduled and emergent care.”
Georgia Department of Driver Services
A DDS spokeswoman told Channel 2 Action News on Friday that its services were unavailable statewide. On Saturday things returned to normal.
Georgia Aquarium
Online ticket purchases for the Georgia Aquarium were down on Friday. On Sunday, a spokesperson said online ticketing systems were back to normal and they were open for their regular business hours.
Georgia Department of Revenue:
“DRIVES and GTC are fully operational following the worldwide outage. Customers looking to renew their tag, apply for an alcohol license, make a sales tax payment, or utilize another e-service can log into their accounts,” the department posted on X on Saturday morning.
Grady Memorial Hospital:
“Grady did experience some minor interruptions overnight due to the Microsoft outage. However, there is no significant impact at this time.”
MARTA
The MARTA website and real-time service information system was down on Friday. Riders couldn’t purchase fares online but can buy them at the stations.
However, a spokesperson told Channel 2 Action News on Sunday that their website, real-time service information, online fare purchases, and digital signage have been fully restored.
Bus, Rail, and Streetcar services are operating normally after some issues earlier on Friday.
Roswell
The City of Roswell IT department is working to fix its issues. The city phones are down and officials aren’t able to issue permits or complete records requests.
The Roswell police department said it’s still able to respond to incidents.
“We want to assure you that 911 and police patrol services are uninterrupted, and we are always ready if you need us, Roswell.”
Wellstar Hospital
“Wellstar was affected by the global IT outage. Our systems are now coming back online. We remain focused on the health and safety of every patient. Patients who have a procedure scheduled today should contact the facility where their procedure is scheduled to coordinate care.”
Northside Hospital
In an email to Channel 2′s Tom Regan the hospital group said they are “working successfully through the issues. Patient care has been relatively unaffected.”
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