ATLANTA — Several residents living at the Pines at Greenbriar are angry and frustrated because they feel they’re being forced to live in deplorable conditions despite paying their rent.
Tenants told Channel 2 Action News the environment is unsafe for their children.
“It’s just getting worse and worse. What am I going to do?” Kimbra Hall said.
Hall invited Channel 2's Nefertiti Jaquez inside of her apartment and showed her what she said the landlord will not fix.
"They bandaged it up with a Band-Aid. They left and nobody said anything about coming back, fixing it," Hall said referring to a gaping hole in her ceiling.
The single mother of four told Channel 2 Action News parts of her ceiling came crashing down after a massive leak last week.
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She admitted when she put in the work order, the property manager sent someone out the next day, but added once the leak was located and sealed, the maintenance man left and never returned to fix the ceiling.
She pointed to other problems including a leaking air conditioning unit and mold that she fears is making her youngest son sick.
"I cannot live like this, and I can't afford to just pick up and move," Hall said.
In another building, another tenant was just as upset after he said parts of the ceiling in his bathroom came crashing down a month ago.
"They still haven't came and closed up the holes," he said. “I don’t think you deserve to live in conditions like this especially after you're paying to live like this.”
He used cardboard to patch the holes to prevent rodents and insects from infesting the unit. He told us the worst part is the sweltering conditions because the air conditioner has not been repaired. It was 84 degrees inside when Channel 2's Nefertiti Jaquez visited.
Channel 2 Action News reached out to the property owner to get his side of the story. We received the following statement:
“Pines at Greenbriar Apartments, LLC acquired The Pines at Greenbriar Apartments on April 27, 2018. Crown Bay Group is one of the managing partners of the ownership entity and Crown Bay Management, LLC serves as the property manager.
Since its acquisition, Crown Bay has been working tirelessly to address any and all tenant concerns regarding the condition of the units and the property. In fact, as of April 28, 2018, we have received 473 service requests from tenants, many of which were inherited from the previous property management company because they were not completed, and have completed 341 service requests to date.
Contractors are constantly on site at the property and have completed nearly 9 service requests per day since acquisition.
Service requests that have not yet been completed are in que to be completed as quickly as possible. Crown Bay has also earmarked over $1,000,000.00 as capital improvements to be invested in the property as part of its efforts to revitalize the apartment complex. Crown Bay is dedicated to the safety and wellbeing of all of its tenants and takes any tenant complaint very seriously.”
- Todd N. Robinson, Robinson Law LLC
Cox Media Group
